Multilingual Quality Analyst

Há 5 dias


Lisboa, Lisboa, Portugal Randstad II - Prestação de Serviços, Limitada Tempo inteiro

We are seeking a highly skilled Multilingual Quality Analyst to join our team at Randstad II - Prestação de Serviços, Limitada.

The ideal candidate will have a strong background in quality assurance, excellent communication skills, and fluency in Italian and other languages.

This is an exciting opportunity to join a dynamic team responsible for content review and customer support.

Key Responsibilities:

  • Assess Italian language content moderation and customer support interactions against quality standards.
  • Evaluate the effectiveness of moderation and support processes in delivering a positive user experience.
  • Develop and implement strategies to improve the quality of Italian content moderation and customer support.
  • Mentor and coach content reviewers to ensure they meet quality standards.
  • Monitor and analyze KPIs related to Italian language moderation and support quality.
  • Identify areas for improvement and recommend changes to moderation and support processes.
  • Collaborate with cross-functional teams to ensure alignment and effective communication.

Requirements:

  • Fluent in Italian (C1 level minimum) and residing in Lisbon, with availability for daily office work.
  • Good English skills.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Previous experience in a call center environment. Applications without this experience will not be considered.
  • Experience in specific roles of Quality Analyst and/or Trainer are very valuable.
  • Minimum: High-school diploma.
  • Must hold EU citizenship or a valid work permit for Portugal (residence card).

Benefits:

  • Direct contract with the company.
  • Base salary: €1000.
  • Project Adder: €50.
  • Role Adder: €100.
  • Language Bonus: €50.
  • Meal Allowance: €7.17 per day.
  • Performance Bonus: Up to €120.
  • Full-time job.
  • Excellent work atmosphere.
  • Modern office building, close to public transportation.
  • Growth opportunities through development programs.
  • Fun and engaging company-wide initiatives, including a wellness program.
  • Structured 8-Hour Shifts: Daytime Coverage, 9 AM to 9 PM.


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