Digital Channels Product Lead
Há 1 mês
About Us
Five9 UK is a leading provider of cloud contact centre software, empowering businesses to deliver exceptional digital-first omnichannel experiences while preserving a personalized human touch. Our cutting-edge platform brings the power of cloud innovation to customers worldwide, fostering a team-first culture that enables us to innovate, grow, and thrive together.
Role Overview
As an Engineering Manager for our Digital Channels product line, you will lead a high-performing team of talented full-stack engineers in designing, developing, and maintaining scalable, cloud-native applications and services for our CCaaS platform. Your primary focus will be on delivering high-quality features that meet the evolving needs of our customers, working closely with product managers, UX designers, and other engineering teams to drive technical excellence and best practices in software development, code reviews, and design.
Key Responsibilities
- Lead, mentor, and develop a team of 5-7 full-stack engineers, fostering a culture of collaboration, innovation, and continuous improvement.
- Manage team performance, conduct regular 1:1s, and provide guidance on career development and growth opportunities.
- Drive technical excellence and best practices in software development, code reviews, and design.
- Provide technical leadership and expertise in building Java-based applications with modern cloud-native patterns.
- Guide the team in implementing microservices architecture, API integration, and data management strategies.
- Advocate for best practices in cloud infrastructure, DevOps, and CI/CD processes.
- Develop and execute the organization's product strategy in alignment with business objectives.
- Oversee the design, development, and implementation of full stack applications.
- Ensure adherence to best practices, standards, and security protocols.
- Collaborate with product managers and stakeholders to define and prioritize the product roadmap for digital channels.
About You
To be successful in this role, you will need to have excellent leadership and communication skills, with a strong ability to drive technical excellence and best practices in software development. You will also need to be passionate about leading high-performing teams and building digital communications applications, with a proven track record of delivering high-quality features that meet the evolving needs of customers. In terms of salary, we offer a competitive compensation package, estimated to be around £90,000 - £120,000 per annum, depending on experience, plus additional benefits including health insurance, pension scheme, and generous annual leave allowance.
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