Senior Global Team Manager

Há 5 dias


Lisboa, Lisboa, Portugal Qualitest Tempo inteiro

Job Title: Senior Global Team Manager

About the Role:

We are seeking a highly skilled Senior Global Team Manager to join our team at Qualitest Group. As a Senior Global Team Manager, you will be responsible for managing a globally distributed team working across different time zones.

Key Responsibilities:

  1. Act as the primary point of contact for clients, ensuring timely communication and issue resolution.
  2. Manage a globally distributed team working across different time zones.
  3. Oversee task allocation and shift management to ensure smooth operations.
  4. Hire and onboard new agents to support the expansion of the team in multiple geographies.
  5. Maintain reporting standards by developing and presenting reports and dashboards.
  6. Collaborate with stakeholders to ensure alignment on key deliverables and expectations.
  7. Identify and address operational challenges proactively to ensure continuous improvement.

Requirements:

  1. Experience managing global teams in multiple time zones.
  2. Proven expertise in shift management and task management.
  3. Strong stakeholder management experience with the ability to build lasting relationships.
  4. Proficiency in Excel, including experience with reporting, dashboarding, and data analysis.
  5. Excellent communication and interpersonal skills to facilitate seamless client coordination.
  6. Demonstrated leadership in hiring and managing teams.

Desired Skills:

  1. Experience in a tech-driven or consulting environment.
  2. Familiarity with project management tools.
  3. Previous experience in scaling teams across geographies.
  4. Ability to work independently while ensuring team collaboration.


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