Senior Global Team Manager
Há 5 dias
Job Title: Senior Global Team Manager
About the Role:
We are seeking a highly skilled Senior Global Team Manager to join our team at Qualitest Group. As a Senior Global Team Manager, you will be responsible for managing a globally distributed team working across different time zones.
Key Responsibilities:
- Act as the primary point of contact for clients, ensuring timely communication and issue resolution.
- Manage a globally distributed team working across different time zones.
- Oversee task allocation and shift management to ensure smooth operations.
- Hire and onboard new agents to support the expansion of the team in multiple geographies.
- Maintain reporting standards by developing and presenting reports and dashboards.
- Collaborate with stakeholders to ensure alignment on key deliverables and expectations.
- Identify and address operational challenges proactively to ensure continuous improvement.
Requirements:
- Experience managing global teams in multiple time zones.
- Proven expertise in shift management and task management.
- Strong stakeholder management experience with the ability to build lasting relationships.
- Proficiency in Excel, including experience with reporting, dashboarding, and data analysis.
- Excellent communication and interpersonal skills to facilitate seamless client coordination.
- Demonstrated leadership in hiring and managing teams.
Desired Skills:
- Experience in a tech-driven or consulting environment.
- Familiarity with project management tools.
- Previous experience in scaling teams across geographies.
- Ability to work independently while ensuring team collaboration.
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