Technical Support Professional
Há 5 dias
GrabJobs is recruiting a Technical Support Professional to join our dynamic support team. In this critical role, you will deliver top-notch customer service to our clients while collaborating with world-renowned international brands.
Your primary duties will include answering inbound calls and customer inquiries, providing expert technical support and guidance to customers, and resolving customer service issues efficiently and effectively. You will also be tasked with maintaining precise records of consumer inquiries, questions, and feedback on our customer services database.
To excel in this position, you will require strong problem-solving skills, using open-ended questions, support documentation, and system training to resolve complex technical issues. Additionally, you must be able to provide recommendations to frequent problems or inquiries, utilizing your technical expertise and knowledge.
The successful candidate will possess advanced fluency in Japanese (C1/C2 level or native), combined with strong English language skills (B2 level). Strong typing skills (25 words per minute) and adaptability to rotating shifts are essential. Previous experience or exposure to clients is highly beneficial, as are excellent listening and empathy skills, teamwork, and flexibility.
We offer a comprehensive benefits package, including private health insurance after six months of employment, in addition to standard insurance coverage. If you are enthusiastic about technical support and technology, and desire to work with a leading BPO firm in Lisbon, please submit your application.
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