Experience Design Lead
Há 5 dias
TN Portugal is looking for an experienced Service & Experience Designer to join our team. As a Service & Experience Designer, you will be responsible for designing seamless services that deliver optimal experiences across digital and physical touchpoints.
The ideal candidate will have a passion for solving complex problems, a deep understanding of human-centered design principles, and the ability to translate user research into actionable service improvements and design decisions.
We are seeking someone who is skilled in creating customer journey maps and service blueprints, proficient in prototyping tools like Figma, Sketch, and Axure, and has excellent verbal and written communication skills.
Key Responsibilities:
- Develop detailed service blueprints that map out customer interactions, supporting processes, and the underlying systems.
- Conduct user research to identify pain points, unmet needs, and opportunities for service improvement.
- Create end-to-end customer journey maps that visualize the customer experience across all touchpoints.
- Facilitate workshops with stakeholders, users, and cross-functional teams to ideate, prototype, and iterate on service concepts.
- Design and test low- and high-fidelity prototypes of new service solutions.
Requirements:
- Strong knowledge of human-centered design thinking principles.
- Proficient in creating customer journey maps and service blueprints.
- Experience in leading co-creation and ideation workshops.
- Skilled in prototyping tools like Figma, Sketch, and Axure.
- Excellent verbal and written communication skills.
What We Offer:
- A competitive compensation package.
- Opportunities for growth and professional development.
- A collaborative and dynamic work environment.
- Access to cutting-edge technology and tools.
- A comprehensive benefits package.
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