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Cloud Support Specialist
1 semana atrás
**Company Overview**
Microsoft Corporation is a global leader in technology, empowering individuals and organizations to achieve more. With over 17,000 employees worldwide, our Customer Experience & Success (CE&S) organization aims to deliver exceptional customer experiences through innovative solutions.
**Job Description**
We are seeking a skilled Technical Support Engineer to join our Customer Service & Support (CSS) team. As a key member of this team, you will be responsible for owning, troubleshooting, and solving customer technical issues. Your expertise will help us build trust and confidence with every person and organization, delivering a seamless support experience.
**Key Responsibilities**
- Owning, troubleshooting, and solving customer technical issues
- Collaborating with cross-functional teams to resolve complex technical problems
- Developing and maintaining technical knowledge of Microsoft products and services
**Required Qualifications**
- Several years of technical support, technical consulting experience, or information technology experience
- Bachelor's Degree in Computer Science, Information Technology (IT), or related field
- Customer Support or Software Development experience, preferably in Cloud Application Development
- Excellent problem-solving and troubleshooting skills
**Language Qualification**
English Language: confident in reading, writing, and speaking