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Global Content Operations Manager

1 semana atrás

Braga, Braga, Portugal Nestlé SA Tempo inteiro
Overview

Nestlé SA is at the heart of the Nestlé Group, providing Supply Chain, Financial, HR, and Digital Marketing services to enable Nestlé to engage with millions of consumers worldwide.

We are a multicultural and diverse team of professionals passionate about digital innovation and driving continuous improvement of processes with colleagues across the world.

We are looking for talents who are eager to learn, team players, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

Job Description

The Content Operations Senior Expert, as part of Group Marketing Content Operations, is responsible for the development & deployment of global content operating models for our Content Studios and Content Services operations.

You will drive the continuous improvement and innovation of our global content operations and lead key initiatives such as designing and rolling out new technologies and above-market content operations service lines.

You will also support the change management, adoption, and usage of global content operating models (technologies & services) to support our Strategic Business Units, Zones, and Markets operationalizing their Digital Marketing strategies at scale across different brands.

Responsibilities
  • You will establish benchmarks and take a proactive leadership role to identify new opportunities & optimizations for Content Operations.
  • You will proactively engage with Global Marketing Leads and other stakeholders to align the content operating model vision and strategies.
  • You will serve as the point of contact for Nestlé Content Studios, Integrated Marketing Services, and Marketing Technologies teams for all Content Operations related topics.
  • You will continuously evolve the Content Operating Model (process, technology, people) for Content Studios and Content Services by designing and sustaining the service lines, promoting standards, best practices, technology, KPIs, and value framework.
  • You will support the definition and deployment of the Content Services strategy and roadmap (e.g. CGI/Digital Twins, transcreation, media delivery, translation, librarian, Analytics).
Requirements

To succeed in this role, you should have:

  • Master's degree, preferably Business or Marketing field.
  • Demonstrated experience managing Digital Marketing Content Operations & Production / Transcreation with strong track record, including setting up marketing technologies (8-10 years' experience within Content Operations with leadership role in Production / Transcreation agencies).
  • High levels of proficiency and understanding of operations development methodologies, project management, process / workflow definition, and Content MarTech.
  • Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment.
  • Strong experience in change management, ideally including internal and external stakeholders engagement.
  • Experience in effective communication & presentation at different levels within a large corporate organization incl. stakeholders management.
  • Preference to have worked in a global environment and with virtual teams.
  • Experience in coordinating internal teams and vendors work.
  • Strong analytical and problem-solving skills, with the ability to make sound decisions in complex situations.
  • Ability to manage multiple projects simultaneously and prioritize effectively.
  • You are proficient in English.