Technical Consulting Engineer

2 semanas atrás


Lisboa, Lisboa, Portugal Cisco Tempo inteiro
Wireless Expert Job Description

As a Technical Consulting Engineer - Wireless Expert at Cisco, you will be part of a multifaceted and growing organization of customer support engineers or consulting engineers who support or deliver services to Cisco customers.

You will work with other stakeholders in Cisco, including fellow technical consulting engineers, technical leaders, business units, high touch operations managers, and field escalation managers.

  • Actively assists other Technical Consulting Engineers and Global Delivery Partners worldwide in problem resolution.
  • Interacts effectively with Engineering to solve complex problems.
  • Submits effective escalations with Engineering teams.
  • Guides team members in successful interactions with the Engineering teams.

**Key Responsibilities:**

Technical Expertise

Recognizes and submits bugs with required related information. Mentor others to file bugs. Acts on pervasive bugs and issues within technology domain.

Collaboration

Provides escalation support, and lab setup expertise. Builds shared and reusable lab setups.

Intellectual Capital

Produces and shares intellectual capital (including documentation and training) in the most productive manner for internal audiences, Global Delivery Partners, and customers for global use.

Leadership and Development

Actively mentors and develops others, including Global Delivery Partners.

Technical Skills

Leverages software skills and tools to configure, deploy, and/or troubleshoot Cisco products and solutions.



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