Electrical Operations Coordinator
Há 6 dias
Company Overview
Schneider Electric is a leading digital partner in sustainability and efficiency for businesses, communities, and individuals. Our goal is to enable integrated management of buildings, industries, and cities through the integration of processes, software, Big Data, and energy technologies.
Job Description
The Field Service Coordinator plays a crucial role in scheduling Internal FSEs & External Service Partners and parts to fulfill service requirements, including Assessments, Start up, PMV, and Emergency Callouts. This position acts as a liaison between customers, internal resources, and external service partners/suppliers to meet service delivery requirements.
Essential Functions:
- Optimize FSEs allocated time and schedules
- Apply technical guidelines according to technical support information (Level 2)
- Schedule maintenance visits
- Schedule batteries and ad hoc business interventions
- Schedule technical visits or audits initialized by Project, Enterprise & mid market or Services sales
- Manage external partners services
- Schedule Start ups in conjunction with the Project Department
- Ensure customer database is kept up to date
- Coordinate spare parts, delivery and retrieval
- Monitor spare parts and batteries recovery
- Control customer credit worthiness
- Create new customers in the database
- Create fixed price T&M for reactive mode intervention and validate
Key Internal Stakeholders:
- Technical support level 2
- Field Service Engineers
- Enterprise & mid market sales administration
- Virtual Sales Teams for contracts and ad hoc business
- Services and Enterprise & mid market Sales engineers
- Services and component suppliers
- Spare parts logistics
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