Senior Cloud Network Troubleshooter

Há 5 dias


Lisboa, Lisboa, Portugal Cloudflare Tempo inteiro

About the Department

The Cloudflare Customer Support Team is dedicated to providing exceptional technical assistance to our customers. We are looking for a skilled Senior Escalation Engineer to join our team in Lisbon or London.

Job Description

We are seeking an experienced Technical Support Specialist - Escalations who will perform deep, technical troubleshooting for complex, escalated issues. This role owns the customer escalation process and works closely with various Product and Engineering teams to identify product bugs, network problems, and platform issues.

What You'll Do

This role involves:

  • Performing deep, technical troubleshooting for complex, escalated issues
  • Owning the customer escalation process
  • Working closely with Product and Engineering teams to identify product bugs, network problems, and platform issues
  • Fostering close relationships with SRE, Network, Engineering, and Product teams
  • Acting as an escalation point, isolating/replicating problems, and gathering technical information/expectations

Required Skills and Qualifications

To be successful in this role, you will need:

  • Strong technical skills and experience in troubleshooting complex technical issues
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a fast-paced environment
  • Knowledge of cloud computing, networking, and security concepts
  • Experience working with SRE, Network, Engineering, and Product teams

Benefits

As a Senior Escalation Engineer at Cloudflare, you can expect:

  • A competitive salary: €120,000 per year
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A generous paid time off policy, including vacation days, sick leave, and holidays
  • A 401(k) retirement plan with company match
  • Access to cutting-edge technology and tools

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today, the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.



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