Spanish Support Representative

2 semanas atrás

Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

Tn Portugal: A People-First Approach
We're committed to providing outstanding customer service through innovative solutions and a people-first approach. As we continue to grow and expand, we're looking for a Spanish Support Representative to join our team in Lisbon. With both onsite and hybrid work options, you'll be part of a supportive, dynamic team that values creativity, collaboration, and customer satisfaction.

Key Job Responsibilities
As a Spanish Support Representative, you'll handle customer inquiries, resolve issues, and deliver top-notch service that builds lasting customer relationships. You'll play a key role in ensuring customers have a positive experience, whether you're answering questions, addressing concerns, or providing solutions. With the flexibility of both onsite and hybrid work options, you'll enjoy the perfect balance of collaboration and independence.

Main Accountabilities

  • Customer Communication: Provide exceptional service and assistance to Spanish-speaking customers via phone, email, and chat.
  • Issue Resolution: Troubleshoot and resolve customer issues efficiently, offering clear solutions and ensuring high satisfaction levels.
  • Product Expertise: Develop a strong understanding of our products and services to provide accurate information and helpful guidance to customers.
  • Relationship Building: Build strong relationships with customers, providing personalized solutions and ensuring they feel heard and valued.
  • Order Fulfillment: Process customer orders, track shipments, and ensure timely delivery, addressing any concerns along the way.

Essential Skills and Qualifications
  • Fluent in Spanish (spoken and written) is required.
  • Proficient in English (spoken and written) to communicate effectively with the international team.
  • Prior experience in a customer service role is preferred.
  • Excellent communication skills with the ability to convey information clearly and with empathy.
  • Strong analytical skills with the ability to think critically and solve problems effectively.
  • Able to work independently as well as part of a team.

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