Gaming Industry Customer Service Professional

Há 6 dias


Lisboa, Lisboa, Portugal Astrea Recruitment Tempo inteiro

About the Role:

We are seeking a highly motivated and customer-focused individual to join our Game Support Advisor Team as a Customer Service Representative with Technical Expertise. The successful candidate will be responsible for handling customer inquiries efficiently across different channels, developing and maintaining in-depth technical knowledge of the products and services, managing and logging all calls accurately following company procedures, and providing exceptional customer service.

Key Responsibilities:

  • Handle Customer Inquiries: Respond to customer inquiries promptly and professionally, providing accurate and timely resolutions to issues.
  • Develop Technical Knowledge: Develop and maintain in-depth technical knowledge of the products and services, staying up-to-date on new features and developments.
  • Manage Calls and Correspondence: Manage and log all calls accurately following company procedures, ensuring that customer information and concerns are documented properly.
  • Provide Exceptional Customer Service: Provide exceptional customer service, resolving customer complaints and concerns in a professional and courteous manner.

Requirements:

To succeed in this role, you will need strong problem-solving and customer service skills, fluency in Hebrew and English, and experience in tech support or gaming-related roles. You must also be able to work independently while collaborating with a global team.



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