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Global Retail Customer Care Agent
1 semana atrás
About the Job:
This is an exciting opportunity to join our team as a global retail customer care agent, providing exceptional customer service to our clients' customers. You will be responsible for handling customer inquiries, resolving issues, and maintaining accurate records of interactions.
Your Responsibilities:
- Provide world-class customer service via phone, email, and chat.
- Assist customers with orders, product information, and other queries.
- Handle complaints and provide effective solutions.
- Maintain accurate records of interactions.
Requirements:
- Fluent French speaker with strong English skills (B2 level).
- Previous customer service experience is desirable.
- Availability to work rotational shifts, including weekends.
- Residency in Portugal (Coimbra or further north is mandatory).
- Valid EU passport or residence permit for Portugal.
