Travel App Customer Advisor in Lisbon
4 semanas atrás
We are seeking a dynamic and adaptable individual to join our team as a Technical Customer Advisor in Lisbon, Portugal. As a key member of our international team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:- Offer information, solutions, and advice to customers regarding our services, via phone, email, and chat.
- Contribute to a positive customer experience through responsible treatment of each contact.
- Achieve performance targets defined by the project.
- Ensure and participate in the success of the department.
- Guarantee client satisfaction and high-quality service.
- Native level of German and good level of English.
- Experience in technical troubleshooting is an advantage.
- Professional attitude and strong customer service skills.
- Excellent listening and communication skills.
- Willingness to learn and develop new skills.
- Dynamic and self-motivated.
- Open-minded, a real team player, and willing to work in an international and multicultural environment.
- Fully remote work possibility.
- CDI - 3 months of trial period.
- Working hours: Monday to Sunday, rotating shifts 8 am to 5 pm.
- A competitive package: 1100€ gross/month (paid 14x) + 100€ / month language bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months).
- If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 12 months of accommodation in shared flat provided by the company (rental fee to pay).
- Opportunity to be part of a challenging and fast-paced environment.
- Possibility to collaborate with some of the biggest brands in the industry.
- A multicultural and international environment.
- Fully paid training, professional development, and career evolution.
- A colorful city view and a rich cultural history.
- Pros of living in a European capital on a budget.
- Delicious Portuguese cuisine and famous café culture.
- Friendly people, good vibes, and a happy-go-lucky urban life.
- Warm climate all year and a sunny beach life next to the Atlantic.
- A large English-speaking local community and international environment.
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