Beauty Customer Service Professional

2 semanas atrás


Porto, Porto, Portugal Tn Portugal Tempo inteiro

About the Role: We are seeking a skilled Beauty Customer Service Representative to join our team in Porto, Portugal. This is a fantastic opportunity for a beauty enthusiast with strong interpersonal skills to thrive in a dynamic and customer-centric environment.

Your Responsibilities:

  • Manage consumer requests and complaints through various channels.
  • Provide expert guidance and support to customers, ensuring their beauty experience is exceptional.
  • Collaborate with other departments to resolve issues and redirect cases as needed.

Requirements:

  • Exceptional communication skills, empathy, and a focus on customer satisfaction.
  • Demonstrated customer-centric approach, problem-solving abilities, and a collaborative mindset.
  • Proficiency in German language (C1 level) and English (B2 level).
  • Solid IT skills, including proficiency in reporting tools for customer interactions.
  • Willingness to work flexible shifts.
  • Prior experience in cosmetics and luxury industry is advantageous.

Benefits:

  • A long-term fixed term contract, renewable every year.
  • Full-time working hours (40h/week), Monday to Sunday, 8 hours a day, plus one hour for lunch/dinner.
  • Free accommodation (shared flat, all bills included).
  • Salary: 950-1100€ gross/month.
  • Compensation during training period if successful.
  • Reimbursement of initial flight expenses after 9 months.
  • Airport pick up.
  • Yearly two-way flight ticket back to home country (within the EU).
  • Help in paperwork, opening bank account, etc.
  • Free Portuguese lessons, cooking classes, sports activities, and social events.

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