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Tech Support Professional with Dutch Language Skills
1 semana atrás
Randstad Portugal is seeking a talented Dutch-speaking Technical Customer Service Specialist to join our team
About the RoleThis is an exciting opportunity to work with cutting-edge tech, collaborate with an amazing team, and make a real impact. As a Technical Support Specialist, you'll be responsible for assisting users worldwide, providing exceptional customer service, and resolving technical problems.
Your key responsibilities will include:
- Guiding users via various channels, such as phone, email, chat, and social messaging.
- Solving technical issues effectively and providing pre-sales and general inquiry support.
- Mastery of the brand's tone and voice is essential, whether chatting one-on-one or interacting publicly on forums and reviews.
- Handling escalations and passing complex issues to higher support tiers when needed.
To succeed in this role, you'll need:
- Fluency in Dutch and a strong command of English (written and spoken).
- A strong ability to troubleshoot technical issues and provide effective solutions.
- A high school diploma or higher education degree.
- A friendly attitude, patience, and a passion for delivering awesome customer experiences.
We're proud to offer a comprehensive benefits package, including:
- Base Salary: €1,100/month.
- Performance Bonus: Up to €120/month.
- Complexity Bonus: €135/month.
- Meal Allowance: €7.23 per day.
- Health Insurance: because your well-being matters.
- Schedule: work Monday to Sunday (between 8 am and 8 pm) with two days off each week.
Randstad Portugal is committed to helping professionals find fulfilling careers. We're dedicated to ensuring that our recruitment and hiring process meets the needs of all people. If you need any adjustments, please don't hesitate to let us know.
