Telecommunications Professional

Há 6 dias


Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

Job Description

The Role: As a Customer Service Agent, you'll be part of our dynamic team responsible for providing telephone and online services support in German, Spanish, Polish, Dutch, French, and English to our business customers, from Monday to Friday.

Key Responsibilities:

  • Acting as first line support to our corporate customers – aiming to solve their technical queries by phone and email
  • Tracking, collating and responding to customer issues within agreed timescales
  • Escalating and liaising with our Technical Support (TS) in Portugal for more complicated cases
  • Working closely with Service Account Managers to help develop, grow and retain customer accounts

Requirements:

  • Thorough working knowledge of Microsoft Office, ticketing systems and customer service procedures
  • Knowledge of supporting GSMA professional telephone manner and call management skills
  • Outstanding written and verbal skills in your first language - Dutch or German is required
  • Excellent written and verbal English skills – able to take technical information and translate into easily understandable language for customers
  • Good teamwork, organizational and time management skills
  • Excellent analytical and problem-solving skills
  • Good attention to detail and the ability to understand and follow technical processes accurately


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