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Multilingual Support Agent
1 semana atrás
Eugenia Talent is a forward-thinking company that prioritizes innovation and customer satisfaction. We are seeking a detail-oriented and results-driven Customer Service Representative to join our team. As a key member of our support team, you will play a critical role in delivering exceptional customer experiences.
Responsibilities and Accountabilities
- Deliver prompt and professional responses to customer inquiries and complaints;
- Analyze complex issues and develop effective solutions to meet customer needs;
- Maintain accurate records of interactions and escalate critical situations as needed;
- Stay informed about industry trends and best practices in customer support.
Qualifications and Requirements
- Demonstrated experience in customer-facing roles, preferably in a similar industry;
- Excellent written and verbal communication skills in English and French;
- Ability to work in a fast-paced environment and adapt to changing priorities.
