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Technical Support Representative
2 semanas atrás
**Job Overview:**
We are seeking a highly skilled Technical Support Representative to join our team in Aveiro, Portugal. As a key member of our customer service team, you will provide top-tier technical support to our French-speaking customers.
**Key Responsibilities:**
- Provide technical guidance and assistance to customers through various channels (phone, email, live chat) related to website technical issues.
- Troubleshoot and resolve complex technical problems related to website performance, user accounts, and content management.
- Record and track customer interactions and technical issues in our CRM system for smooth follow-up and accurate documentation.
- Educate customers on technical solutions, ensuring clear and effective communication both verbally and in writing.
**Requirements:**
- Fluency in French (Minimum C2 level required)
- Intermediate proficiency in English (B2 level or higher preferred)
- Strong communication skills with the ability to explain technical concepts in simple terms
- Problem-solving mindset, with the ability to troubleshoot issues effectively and efficiently
- Attention to detail and ability to handle repetitive tasks with accuracy
**What We Offer:**
- A competitive salary and benefits package
- Ongoing training and development opportunities to enhance your skills and career growth
- A dynamic and innovative work environment with opportunities to collaborate with experienced professionals
- A comprehensive health and life insurance plan, including meal and transport allowances
**About Us:**
Phiture is a leading provider of website technical solutions, dedicated to delivering exceptional customer experiences. Our commitment to innovation and excellence drives us to continuously improve our services and products.