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Digital Product Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Guestcentric Co Tempo inteiro

Company Overview
Guestcentric Co is a leading provider of cloud-based digital marketing software and services that help hoteliers enhance their brands, drive direct bookings, and connect with their customers on all digital platforms.

Salary: $60,000 - $80,000 per annum (dependent on experience)

Job Description

We are seeking a skilled Digital Product Specialist to join our Lisbon office. As a key member of our team, you will be responsible for helping customers accelerate the full deployment and utilization of our product suite, earning and sustaining customer loyalty, and nurturing references and identifying new business opportunities.

Main Responsibilities

  • Master in detail the functions and features of the Guestcentric System
  • Master in detail the help desk and delivery processes
  • Work closely with a team of customer success representatives and account managers

Key Tasks

  • Assist in customer training, deployment, and adoption of the Guestcentric product suite
  • Manage a high volume of help tickets and customer calls

Requirements

  • Strong written and verbal English communication skills
  • Outstanding interpersonal skills, customer service, and communication, both over the phone and in email
  • Strong organizational skills and the ability to work under pressure
  • One year of support experience would be valued
  • Excellent problem-solving/judgment skills, and a high level of attention to detail and accuracy
  • Strong work ethic; self-directed and resourceful
  • A positive: proactive and keen to learn new things
  • A "can do" attitude – ability to do whatever it takes to get the job done using creativity and flexibility
  • Self-motivated and able to work independently without daily supervision
  • Some knowledge/experience in Channel Manager/management
  • Confidence with a CRM and other such tools

Benefits

  • Opportunity to work with a worldwide team (and in a fast-paced environment)
  • A great career plan
  • Great teammates
  • Health insurance
  • Fun time at team buildings
  • Free coffee, tea, and fruit in the office