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Multilingual Support Associate

2 semanas atrás

Lisboa, Lisboa, Portugal Tbwa ChiatDay Inc Tempo inteiro

We are looking for a skilled Multilingual Support Associate to join our team in Lisbon. In this role, you will combine front office and back office duties for drivers and passengers using FREENOW. Our top-performing Customer Experience team relies on your expertise to ensure high-quality service delivery and efficient issue resolution.

Key Accountabilities:

  1. Customer Interaction: Deliver exceptional support through various communication channels.
  2. Issue Resolution: Show empathy and advocacy while resolving passenger and driver concerns.
  3. Collaboration: Cooperate with other departments to achieve project objectives.

Essential Skills:

  • Experience in customer-facing roles.
  • Bilingualism in English and Italian (additional languages an asset).
  • Strong problem-solving and interpersonal skills.
  • Ability to work under pressure and prioritize tasks effectively.
  • Detailed-oriented approach with a focus on process improvement.