Software Support Specialist

2 semanas atrás


Maia, Portugal Critical Manufacturing Tempo inteiro
Critical Manufacturing: Empowering Industry 4.0

We are a global leader in Manufacturing Execution System (MES) software, dedicated to empowering high-performance operations. Our innovative solutions make Industry 4.0 a reality, and we're seeking a talented Software Support Specialist to join our team.

Key Responsibilities:
  • Provide primary support to customers, addressing their queries and concerns
  • Continuously improve support procedures, tools, and runtime environments
  • Collaborate with internal Product teams to troubleshoot and resolve complex issues
  • Log and track issues, ensuring customers are informed of progress
Requirements:
  • At least 2 years of experience in application support
  • Excellent interpersonal and communication skills
  • Strong time management, organization, and prioritization skills
  • Attention to detail and thoroughness in work carried out
  • Teamwork and initiative to implement best practices
  • Self-motivation and creativity in all aspects of work
  • Excellent English skills, both spoken and written
Preferred Qualifications:
  • Programming skills in C# or TypeScript
  • Experience with SQL Server
  • Experience with scripting languages like PowerShell or Bash

We value diversity, equity, and inclusion, and welcome applications from individuals of all backgrounds. If you need accommodation during the recruitment process, please let us know.


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