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Our Mission: At Cbt, we strive to deliver exceptional customer experiences through innovative solutions and world-class support. We're committed to empowering our customers and fostering long-term relationships.
Job Description: As an Italian Customer Care Associate, you will be responsible for addressing customer inquiries and providing solutions via various channels. Your goal will be to ensure customer satisfaction by resolving issues efficiently and effectively.
Main Responsibilities:
- Provide customer support via phone, email, and live chat, addressing inquiries and resolving issues.
- Maintain accurate records of customer interactions, using CRM software.
- Collaborate with internal teams to address customer concerns and improve the overall service experience.
- Identify opportunities for process improvement and share feedback with management.
Requirements:
- Fluency in Italian language, both written and spoken; English proficiency is desirable.
- Previous experience in customer-facing roles, preferably in a call center or support environment.
- Excellent communication and interpersonal skills, with the ability to convey information clearly.
- Strong analytical and problem-solving skills, with a focus on finding effective solutions to customer issues.
- Ability to work independently in a remote setting, with minimal supervision.
- Attention to detail and organizational skills, with the ability to manage multiple tasks.
- Customer-centric approach, with a passion for delivering exceptional service.
- Familiarity with CRM software and customer service tools is a plus.
