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Technical Expert
1 semana atrás
We're Tech Mahindra, a leading provider of IT and BPO services with over 30 years of experience. We're looking for an exceptional candidate to fill the position of Technical Support Engineer.
The ideal candidate will possess a Bachelor of Engineering or BTech degree and have at least 2 years of relevant experience in the field of mobile communication, Drive testing, or RAN experience. Additionally, they will have practical experience in mobile radio communication systems from 2G to 5G.
The selected candidate will be responsible for delivering technical expertise to customers, understanding and troubleshooting customer issues, and providing training. They will also be required to work independently and have strong written and verbal communication skills in English and French.
In terms of technical knowledge, the candidate should have experience working in Technical Support roles, managing customer tickets, and providing call and portal support. They should also have strong skills in ticket SLA management, prioritization, and resolution.
The successful candidate will be a key member of our customer support team, ensuring high-quality service delivery and customer satisfaction.
