Loyalty Program Manager
2 semanas atrás
Galp Energia España Sau is a leading energy company that has been part of society for generations. As energy changes, we adapt too, and we're committed to growing and developing our team members in a dynamic and supportive environment.
Job Title: Loyalty ManagerWe're seeking a highly skilled Loyalty Manager to join our Commercial business unit. As a Loyalty Manager, you will be responsible for leading and delivering customer loyalty, activation, and retention strategies, managing and growing our Mundo Galp ecosystem.
About the Role- Develop and implement loyalty campaigns for all products and services based on brand and business objectives for the Portugal market.
- Support and manage rewards systems to improve customer engagement and loyalty.
- Collaborate with internal stakeholders to align loyalty initiatives and campaigns with broader organizational strategies.
- Analyse customer data and program metrics to gain insights into customer behavior, preferences, and program effectiveness.
- Create and maintain relationships with program participants, addressing their queries, concerns, and feedback promptly.
- Evaluate loyalty program performance, identify areas for improvement, and implement enhancements.
- Ensure compliance with global brand strategy and corporate identity for Galp.
- Prepare reports and presentations to communicate program performance, key metrics, and insights to management.
- Budget control.
- Analyse customer data, market trends, and competition to stay on top of new ideas and adapt them to the loyalty programme.
- Coordination and management of suppliers and agencies.
- Degree or master's degree, preferably in Advertising, Marketing, or Digital Marketing.
- 5 years or more of similar experience in loyalty marketing; preferably in the energy field.
We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary and benefits package.
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Loyalty Program Manager
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Loyalty Program Manager
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Lisboa, Lisboa, Portugal Galp Energia España Sau Tempo inteiroAbout the RoleWe are seeking a highly skilled Loyalty Manager to join our Commercial business unit at Galp Energia España Sau. As a key member of our team, you will be responsible for developing and implementing customer loyalty strategies that drive engagement and retention.Key ResponsibilitiesDesign and execute loyalty campaigns to increase customer...
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