Loyalty Program Manager

2 semanas atrás


Lisboa, Lisboa, Portugal Galp Energia España Sau Tempo inteiro
About Galp Energia España Sau

Galp Energia España Sau is a leading energy company that has been part of society for generations. As energy changes, we adapt too, and we're committed to growing and developing our team members in a dynamic and supportive environment.

Job Title: Loyalty Manager

We're seeking a highly skilled Loyalty Manager to join our Commercial business unit. As a Loyalty Manager, you will be responsible for leading and delivering customer loyalty, activation, and retention strategies, managing and growing our Mundo Galp ecosystem.

About the Role
  • Develop and implement loyalty campaigns for all products and services based on brand and business objectives for the Portugal market.
  • Support and manage rewards systems to improve customer engagement and loyalty.
  • Collaborate with internal stakeholders to align loyalty initiatives and campaigns with broader organizational strategies.
  • Analyse customer data and program metrics to gain insights into customer behavior, preferences, and program effectiveness.
  • Create and maintain relationships with program participants, addressing their queries, concerns, and feedback promptly.
  • Evaluate loyalty program performance, identify areas for improvement, and implement enhancements.
  • Ensure compliance with global brand strategy and corporate identity for Galp.
  • Prepare reports and presentations to communicate program performance, key metrics, and insights to management.
  • Budget control.
  • Analyse customer data, market trends, and competition to stay on top of new ideas and adapt them to the loyalty programme.
  • Coordination and management of suppliers and agencies.
Requirements
  • Degree or master's degree, preferably in Advertising, Marketing, or Digital Marketing.
  • 5 years or more of similar experience in loyalty marketing; preferably in the energy field.
What We Offer

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary and benefits package.


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