Support Specialist
Há 4 dias
TalenTrail is looking for a skilled Technical Support Specialist to join our team and assist customers of a well-known client. In this role, you will handle inquiries related to product features, technical issues, and general questions, while providing high-quality customer service and resolving requests regarding e-commerce, software, hardware, and wireless connectivity issues.
Key Responsibilities:
- Respond to customer requests via various communication channels.
- Provide pre-sales assistance, general inquiries, and technical support.
- Escalate complex issues to higher support tiers as needed.
- Collaborate with technicians to resolve help tickets efficiently.
Requirements
- Fluency in German (C1 level or higher) and at least B2 level English.
- Strong communication skills and a passion for helping others.
- Ability to thrive in a dynamic work environment and willingness to receive feedback.
Benefits
- Competitive salary: 1414€ per month
- Opportunity for performance bonuses up to 120€ per month
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