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About the Role: As a key member of our Sales team, you will play a critical role in ensuring our customers are set up for success with their contract terms. You will be responsible for owning and maximizing renewal value of a book of business of existing customers by building and leveraging customer relationships, channel relationships, and capturing and articulating ROI to senior customer stakeholders.
Your Key Responsibilities:
- Maintain accurate weekly forecasts for commercial growth and ensure timely renewal contracts execution.
- Develop strong customer engagement from onboarding through the entire customer lifecycle, focusing on delivering exceptional experiences that drive long-term retention.
- Negotiate and execute renewal contracts in accordance with customer objectives while maintaining alignment with the Sales team's forecasting, planning, and targets.
- Analyze data and leverage tools to identify selling opportunities and business value, driving informed decision-making across teams.
- Contribute to team collaboration and contribute to quarterly business reviews, staying aligned with overall sales goals and targets.
- Cultivate and maintain long-term relationships with key stakeholders within your account portfolio, ensuring mutual understanding and cooperation.
Requirements:
- Minimum 3 years of experience in Inside or Field sales, preferably in SaaS retention and sales process management.
- Demonstrated expertise in value-driven sales and negotiation skills, including the ability to creatively achieve resolutions.
- Excellent problem-solving skills and strong communication skills, both written and verbal, with the ability to present complex information effectively.
- Strong knowledge of industry trends and best practices in sales and business development.
- Fluency in French or German is highly preferred but not required.
Why Join Cloudflare?
We're a mission-driven organization committed to protecting and accelerating the Internet. Our values include empathy, curiosity, and innovation, and we believe that everyone should have access to a free and open Internet. If you share our passion for creating a better Internet, we'd love to hear from you
