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About Executive Jet Management, Inc.
We are a leading provider of private aviation services, dedicated to delivering exceptional experiences to our clients. As an Airline Operations Specialist with Executive Jet Management, Inc., you will play a critical role in ensuring the smooth operation of our flights and providing top-notch customer service.
Job DescriptionThe successful candidate will be responsible for managing the first point of contact between owners and NetJets, handling incoming calls, emails, faxes, messages, and online requests. They will assist customers with their specific inquiries, new flight reservation requests, and changes to existing reservations, all while providing a prompt, consultative, personalized, and efficient service.
- Manage the first point of contact between owners and NetJets, answering incoming calls and dealing with emails, faxes, messages, and online requests.
- Assist customers in their specific inquiries, new flight reservation requests, and changes to existing reservations.
- Provide information to owners regarding airports, restrictions, aircraft performance, documents required for travel, and other details to deliver an uncompromising and efficient level of service.
Key Skills and Qualifications
To be successful in this role, you will need:
- A university degree preferred with an emphasis in aviation or tourism.
- Experience in customer-facing or call centre environments.
- Fluency in written and spoken English and German, as well as one additional language (Russian, French, Italian, Dutch, Danish, Norwegian, Finnish, Swedish, Polish, Slovak, Czech, Turkish, Greek).
