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Microsoft is an equal opportunity employer committed to creating a workplace that is inclusive and diverse. We strive to attract talented individuals from various backgrounds and perspectives. Our mission is to empower every person and organization on the planet to achieve more.
Job DescriptionAs a Technical Support Engineer at Microsoft, you will play a critical role in delivering exceptional customer experiences. You will work closely with cross-functional teams to investigate and resolve customer technical issues. Your responsibilities will include developing technical and professional proficiency, identifying product defects, and contributing to Microsoft product improvements.
Key Responsibilities- Investigate and Resolve Issues: Collaborate with internal teams to identify and resolve customer technical issues using troubleshooting tools and best practices.
- Develop Technical Proficiency: Stay up-to-date with the latest technical developments and best practices to deliver high-quality solutions.
- Contribute to Product Improvements: Identify potential product defects and escalate them to relevant teams to contribute to Microsoft product enhancements.
- Education: Bachelor's degree in Computer Science, Information Technology (IT), or related field.
- Experience: Experience in technical support, technical consulting, or information technology. Strong experience in Windows operating systems and Microsoft products is essential.
- Skills: Proficiency in Windows Server, Active Directory, Security, OS Internals, Networking concepts, IIS Concepts, Exception Handling, Memory Management concepts, and basic debugging skills.
- Language: Fluent English reading, writing, and speaking abilities are required. French, German, or Spanish language skills are also desired.
- Security Clearance: Ability to meet Microsoft's security screening requirements, including the Microsoft Cloud Background Check.
