Collections Leadership Role

Há 1 mês


Porto, Porto, Portugal Sonae Tempo inteiro

Collections Supervisor Role Overview

At Sonae, we're looking for a skilled Collections Supervisor to lead our Credit Card Collections team. As a Collections Supervisor, you'll be responsible for achieving key service metrics, meeting or exceeding financial/productivity goals, and ensuring business partner/employee satisfaction. You'll also manage and implement ongoing improvement initiatives while maintaining adherence to risk and controls guidelines.

Main Responsibilities:
Manage, supervise, and guide collections agencies activity.
Execute on business initiatives by creating and maintaining open communication with employees, peers, leadership team, and other lines of business.
Make informed business decisions using your skill set, subject matter expertise, documented policies and procedures, empowerments, and relationships.
Identify process improvement opportunities, recommend solution(s), contribute to process/policy change led by change management leadership team, and implement changes.
Ensure team's adherence to operating policies and procedures, and legal and compliance regulations.
Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards.

Requirements:
At least 3 years of customer service experience
Strong verbal and written communication skills
Influencing skills
Change implementation skills
Excellent prioritization and time management skills
Data analysis skills
Previous experience in financial industry
A minimum of 2 years in a call center environment

What We Offer:
Flextime and a hybrid working model, allowing you to work smarter instead of longer
A diverse and inclusive working community, where working together is not only a large part of our day-to-day, but one of the most important essentials of our Universe
We aim for greatness and boldness. We want to achieve the extraordinary, bringing your full self to what you do.



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