Sales Expert
Há 4 dias
We're seeking a highly motivated sales professional to join our team. As a Digital Sales Representative, you will be at the forefront of our customer experience, responsible for providing excellent service and driving online business conversion rates.
About the RoleThis is a new team at Phiture, and we're looking for individuals who are passionate about Zendesk technology and quick to learn new tools and processes. The ideal candidate will have 1+ years of sales experience, preferably in software/SaaS, and excellent written communication skills in English.
Key Responsibilities- Respond to a large number of inbound leads and existing customers through various channels, primarily through chat and email.
- Actively resolve prospect and customer inquiries to drive online business conversion rates.
- Become an expert on Zendesk products.
- Be the voice of our customers; understand their needs and make them champions.
- Conduct discovery calls, provide demos and help customers see the value in purchasing Zendesk.
- Meet or exceed SLAs and KPIs established for the role, including but not limited to: ticket volumes, response and resolution times, and productivity.
- Excellent written communication skills in English.
- Real passion for Zendesk technology and quick ability to learn tools and processes.
- Outstanding organizational skills, with the ability to multitask a high volume of opportunities at all times.
- Ability to thrive in a fast-paced environment, think strategically and excel at tactical execution against a task.
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