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Customer Success Strategist
2 semanas atrás
Job Summary: We are seeking an experienced Customer Success Strategist to join our team. This role involves working closely with customers to understand their business needs, providing expert technical guidance, and helping them get the most value from our solutions.
Responsibilities:
- Customer Onboarding: Guide customers through the installation, configuration, and usage of our video analytics software.
- Technical Consultation: Understand customer business goals and use cases to provide expert technical guidance and tailor solutions to their needs.
- Documentation & Enablement: Continuously improve product documentation to make it easier for customers to find solutions and achieve their goals faster.
- Customer Advocacy: Gather and analyze customer feedback and feature requests, sharing them with our engineering team to shape product development.
Requirements:
- Tech Savviness: Comfortable working with Windows and Linux operating systems to install, configure, and optimize software performance across different platforms.
- Problem-Solving Skills: Ability to identify and troubleshoot technical issues, providing effective solutions to customers.
- Communication Expertise: Skilled in communicating complex technical information to non-technical stakeholders.
