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Technical Support Specialist

1 semana atrás

Lisboa, Lisboa, Portugal Grabjobs Tempo inteiro

Job Overview

We are seeking a skilled Technical Support Specialist to join our team at Grabjobs. As a key member of our IT department, you will be responsible for providing first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues.

Key Responsibilities

  • Provide first-level technical support to end-users via various channels, including phone, email, and in-office visits.
  • Respond to requests for IT support, troubleshoot problems with IS, computer systems, and networks, and escalate complex issues to higher-level support teams when necessary.
  • Monitor the performance and availability of IT systems, networks, and applications, proactively identifying and addressing potential issues to minimize downtime and disruptions to business operations.
  • Manage and prioritize incoming service requests and incidents through a ticketing system, ensuring timely resolution and adherence to service level agreements (SLAs).
  • Develop user guides, training materials, and documentation to support end-users in utilizing IT systems effectively and efficiently, and provide training as needed.
  • Order computer equipment and software with suppliers, manage stocks, assemble, set up, and maintain computer systems, devices, peripherals, and software.

Requirements

  • Academic degree in Computer Science, Information Technology, Engineering or any other equivalent/relevant field.
  • 1-3 years of experience in the area or similar, preferably in the context of a tech company.
  • Strong time management, meticulous attention to detail, and excellent communication skills.
  • Hardware and Software Troubleshooting, System Monitoring and Maintenance, User Training and Documentation, Software and Hardware Management, Network Administration, Security Compliance.