IT Service Management Expert

1 semana atrás


Lisboa, Lisboa, Portugal Itdsportugal Todos Tempo inteiro

Company Overview

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Itdsportugal Todos is a global IT leader driving innovation with cutting-edge solutions and services.

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About the Role

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We are seeking an experienced IT Service Management expert to oversee resolution processes and maintain service continuity for our client's global IT operations.

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Main Responsibilities:

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  • Oversee the incident management process and team members involved in resolving incidents;">
  • Respond to reported service incidents, identify causes, and initiate the incident management process;">
  • Prioritize incidents according to urgency and influence on business;">
  • Produce documents outlining incident protocols;">
  • Collaborate with the incident management team to ensure protocol adherence;">
  • Log all incidents and their resolutions;">
  • Adjust the incident management process as required;">
  • Communicate with upper management regarding major IT system issues;">
  • Manage incident team members by reassigning workloads and rescheduling non-urgent tasks.">
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Requirements

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We're looking for someone with a Bachelor's degree in information technology, engineering, or a related field and at least three years of experience working in IT service management or a similar role.

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Candidates should have strong knowledge of IT service management software, including ITIL and COBIT, experience working with IT systems and software, excellent managerial skills, and ability to collaborate with team members.

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Other requirements include analyzing high volumes of technical data, working in fast-paced environments, strong problem-solving, analytical, and time-management skills, and experience with ITIL >= V3 and Service Now.

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Compensation

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The estimated annual salary for this role is approximately $80,000-$110,000, depending on experience.

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Benefits and Others

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This is a hybrid Lisbon-based opportunity, requiring 2x days in the office. Candidates should be fluent in French (C1 level) and able to adapt to changing priorities.



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