IT Service Management Expert
1 semana atrás
Company Overview
">Itdsportugal Todos is a global IT leader driving innovation with cutting-edge solutions and services.
">About the Role
">We are seeking an experienced IT Service Management expert to oversee resolution processes and maintain service continuity for our client's global IT operations.
">Main Responsibilities:
">- ">
- Oversee the incident management process and team members involved in resolving incidents;">
- Respond to reported service incidents, identify causes, and initiate the incident management process;">
- Prioritize incidents according to urgency and influence on business;">
- Produce documents outlining incident protocols;">
- Collaborate with the incident management team to ensure protocol adherence;">
- Log all incidents and their resolutions;">
- Adjust the incident management process as required;">
- Communicate with upper management regarding major IT system issues;">
- Manage incident team members by reassigning workloads and rescheduling non-urgent tasks.">
Requirements
">We're looking for someone with a Bachelor's degree in information technology, engineering, or a related field and at least three years of experience working in IT service management or a similar role.
">Candidates should have strong knowledge of IT service management software, including ITIL and COBIT, experience working with IT systems and software, excellent managerial skills, and ability to collaborate with team members.
">Other requirements include analyzing high volumes of technical data, working in fast-paced environments, strong problem-solving, analytical, and time-management skills, and experience with ITIL >= V3 and Service Now.
">Compensation
">The estimated annual salary for this role is approximately $80,000-$110,000, depending on experience.
">Benefits and Others
">This is a hybrid Lisbon-based opportunity, requiring 2x days in the office. Candidates should be fluent in French (C1 level) and able to adapt to changing priorities.
-
IT Service Delivery Manager
2 meses atrás
Lisboa, Lisboa, Portugal It Service Management Company Tempo inteiroAbout It Service Management CompanyWe are looking for an experienced IT Service Delivery Manager to join our team in Lisbon, Portugal. As a key member of our internal team, you will play a crucial role in ensuring the successful execution of our contracted services.Job Description:The successful candidate will be responsible for managing service execution...
-
Process Transition Expert for IT Service Management
3 semanas atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroJob Title: Process Transition Expert for IT Service ManagementWe are seeking a highly skilled Process Transition Expert to lead the transformation of our IT service management processes from ITILv3 to ITILv4.About Us:Buscojobs Portugal is a leading recruitment agency in Portugal, dedicated to connecting talented professionals with top employers in the...
-
Digital Transformation Expert
Há 1 mês
Lisboa, Lisboa, Portugal It Service Management Company Tempo inteiroAt It Service Management Company, we are seeking an experienced Digital Transformation Expert to join our team. With a strong background in application architecture, development, and customization, you will play a crucial role in shaping the future of our clients' businesses.About the RoleWe are looking for a highly skilled professional who can design and...
-
IT Cost Management Expert
3 semanas atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroAbout the CompanyBuscojobs Portugal is a global leader in secure logistics and asset management, with over 160 years of experience. They offer a wide range of services, including secure transportation of valuable goods, high-security storage, cash processing, and distribution solutions.Your New RoleAs an IT Cost Management Expert (m/f/d), you will contribute...
-
Strategic IT Governance Expert
4 semanas atrás
Lisboa, Lisboa, Portugal Nordea Asset Management Portugal Tempo inteiroJob DescriptionThis is a unique opportunity to join Nordea Asset Management Portugal as a Strategic IT Governance Expert in the Sourcing, Security & Technology Governance (SSTG) team.About the RoleWe are seeking an experienced professional to support the team head and NAM Governance organisation and management in handling complex tasks and initiatives. The...
-
IT Service Management Professional
1 semana atrás
Lisboa, Lisboa, Portugal Siemens Mobility Tempo inteiroCreate a better future with Siemens. As an industry leader, we transform industries and societies by combining the real and digital worlds. Our global presence in over 190 countries allows us to make a truly impactful difference.We take on challenges at the Portugal Tech Hub to improve life, safety, and sustainability for current and future generations. We...
-
IT Service Delivery Expert
4 semanas atrás
Lisboa, Lisboa, Portugal Wireit Tempo inteiroAt Wire IT, we are a global company specializing in IT services. Our team has extensive experience in the IT market, enabling our customers to make informed decisions and achieve their business objectives. We seek an IT Service Delivery Expert to contribute to our success. Location: Remote Requirements: Degree in Computer...
-
Senior IT Business Solutions Expert
3 semanas atrás
Lisboa, Lisboa, Portugal Kcs It Tempo inteiroAbout the RoleWe are looking for a Senior IT Business Solutions Expert to join our team in Lisbon, Portugal.As a key member of our team, you will be responsible for analyzing business needs and developing solutions to drive growth and efficiency. You will work closely with our clients to understand their requirements and provide expert advice on IT...
-
IT Service Delivery Expert
3 semanas atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroWe are looking for a talented IT Service Delivery Expert to join our team at SAP. As a key member of our Global Printing Team, you will play a crucial role in managing our global printer fleet, supporting new technology implementations, and driving project success within the SAP Printing Team.Job DescriptionResponsibilities:Maintain, configure, and support...
-
IT Service Management Expert
4 semanas atrás
Lisboa, Lisboa, Portugal Grupo Data Tempo inteiro**About Grupo Data**We are a global company with a presence in Portugal, dedicated to simplifying our clients' lives with innovative IT solutions.At Grupo Data, we're passionate about making a difference. If you share this enthusiasm and want to be part of an incredible adventure, let's get to know each other!Who Are We Looking For?You! We need someone with...
-
IT Service Management Professional
4 semanas atrás
Lisboa, Lisboa, Portugal Dbservices Portugal Tempo inteiroDetailed job description below.Job OverviewWe are seeking an IT Service Management Professional to join our team at Dbservices Portugal.Estimated annual salary: €60000 - €80000, depending on experience and qualifications.Company OverviewDbservices Portugal is a leading provider of digital platforms for large and mid-sized companies in ITC, Banking,...
-
IT Production Ticket Management Expert
3 semanas atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroBuscojobs Portugal seeks to offer stability through a secure career with the right talent, for the right place. We work daily to involve our people in a collaborative and inclusive environment, with a culture of proximity and social responsibility.This could be your opportunity to join an international project in the banking sector that needs you to meet the...
-
Norsk IT-Expert Ansatt
2 meses atrás
Lisboa, Lisboa, Portugal It M S Tempo inteiroOm stillingen: Vi søker etter en dyktig Norsk IT-Expert til å gi profesjonell IT-support til norske kunder. Hovedoppgaven vil være å gi god og profesjonell service til kunder gjennom telefon, e-post og chat. Du vil også være ansvarlig for å håndtere problemer og klager, samt oppdatere kundeinformasjon i vårt interne system.Arbeidsoppgaver:Gi god og...
-
Senior Liferay Expert for IT Solutions
4 semanas atrás
Lisboa, Lisboa, Portugal Wire It Tempo inteiroJob DescriptionWe are seeking a highly skilled Senior Liferay Expert to join our team at Wire It, a global company specializing in IT services.About UsWire It is a dynamic and experienced team that understands the IT market, enabling our customers to make informed decisions and achieve their business objectives.LocationThis role is available as a remote...
-
Project Management Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Idw - Consultoria Em Servicos De Informacao Lda. Tempo inteiroWe are a professional services firm passionate about innovation and technology. At Idw - Consultoria Em Servicos De Informacao Lda., we deliver exceptional results through our expertise in Information Systems Project Management.As a highly skilled Project Management Specialist, you will be responsible for leading IT projects from start to finish, ensuring...
-
Senior Software Development Consultant
4 semanas atrás
Lisboa, Lisboa, Portugal It Service Management Company Tempo inteiroAbout the Role">At IT Service Management Company, we are seeking an experienced Senior Software Development Consultant to join our team. As a key member of our technical team, you will play a crucial role in designing, developing, and implementing software solutions that meet the needs of our clients.Key Responsibilities">">Application Architecture: Identify...
-
Contract Management Professional
3 semanas atrás
Lisboa, Lisboa, Portugal Alter Solutions Group Tempo inteiroAt Alter Solutions Group, we're dedicated to delivering cutting-edge Digital Transformation solutions. Our Nearshore IT center in Portugal is a hub for innovation, with a team of over 500 professionals working on diverse projects across industries like banking, insurance, and energy.We're seeking an experienced Contract Management Professional to join our...
-
Data Governance Expert for Investment Management
3 semanas atrás
Lisboa, Lisboa, Portugal Nordea Asset Management Portugal Tempo inteiroCompany Overview:\Exceptions are handled by the Governance unit within Nordea Asset Management, ensuring clear and transparent structures that bridge business needs into NAM. Our team adds value by supporting business and emphasizing compliance in sourcing, oversight, information, and cyber security, as well as technology governance.About this...
-
Strategic IT Monitoring Expert
2 meses atrás
Lisboa, Lisboa, Portugal Team It Tempo inteiroCompany Overview: Team IT is a forward-thinking organization committed to sustainable growth. Our team is built on the principles of collective well-being, personal and professional development, and a work philosophy that prioritizes healthy management of our lives. We value work-life balance, beginner's mind, and community involvement as essential...
-
IT Data Management Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroUnlocking Europe's Raw Materials PotentialWe are seeking an IT Data Management Specialist to join our team at EIT RawMaterials. This is a unique opportunity to contribute to the development of innovative solutions for the raw materials sector, driving the growth of clean technologies and supporting the EU's climate-neutrality goals.About the RoleThis role...