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At Allianz Popular SL, we are seeking an experienced and skilled Customer Service Representative to join our team.
The ideal candidate will be responsible for proactively managing and effectively handling all customers, third-party providers, and experts to lodge claims and provide service assistance. They will also be responsible for setting up claims across various systems to assist the overall Claims Handling journey, inputting and authorizing payment (if needed), and settling claims within agreed authority levels.
This role involves answering phone calls from private or corporate customers, partners, providers, and intermediaries, ensuring that all operations available on the partner's platform are carried out. The representative may also need to make outbound contacts with clients to guarantee feedback and follow-up on various processes.
The successful candidate will have excellent communication skills, both verbal and written, and be able to understand client needs and expectations. They will also be able to meet daily team service levels by managing and effectively processing requests on the workflow management system.
Key qualifications include a 12th-grade education or university degree, call center experience (desired), and proven experience in the insurance sector (desired). Soft skills expected include good interpersonal skills, strong verbal and written communication skills, empathy, and focus on customer satisfaction. Fluency in Portuguese is required, and knowledge of English language is desired.
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