Logistics Claims Coordinator

Há 7 dias


Lisboa, Lisboa, Portugal Michael Page Tempo inteiro

Overview

About Our Client

Our client is a leading provider of supply chain solutions, with a strong presence in the European automotive logistics market.

Job Description

We are seeking an experienced Claims Resolution Specialist to join our team. In this role, you will be responsible for analyzing and resolving disputed purchase invoices, as well as managing administrative tasks related to payment processing.

Key Responsibilities:

  • Analyze and validate disputed purchase invoices
  • Carry out administrative follow-up until payment of the invoice by the responsible carrier
  • Establish an activity report summarizing key elements
  • Participate in monitoring indicators (KPI) and/or statistics
  • Receive, analyze, process customer/supplier claims
  • Identify responsibilities and launch requests for expertise if applicable
  • Ensure reception of telephone calls and emails
  • Manage the transport of damaged vehicles transferred to a new client, if applicable
  • Initiate and follow litigation procedures until the file is closed
  • Identify and report events or malfunctions that need to be reported to management
  • Draft continuous improvement processes
  • Record operations and update data in the tracking file

Requirements

To succeed in this role, you will require:

  • Bachelor's degree in a related field
  • Languages: French mandatory (C1) and English (B2)
  • Experience in claims management would be a plus
  • SAP knowledge would be a plus
  • Good knowledge of Microsoft Office, with Excel in particular
  • Attention to detail and accuracy
  • Verbal and written communication skills
  • Problem-solving ability and willingness to work collaboratively
  • Autonomy and rigour


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