Travel Industry Service Representative
Há 5 dias
About Blu Selection
We are a startup founded by two French entrepreneurs in 2000. Today, we are a global brand with a presence in over 50 countries, employing over 75,000 multilingual employees. Our growth and solution-oriented services are acknowledged by the most progressive brands and leading companies we are now working with.
Salary and Benefits
We offer a competitive salary package, including a gross monthly income of €1,100 for 14 months, as well as a performance bonus of up to €100 per month and meal vouchers of €7.23 per workday. We also provide reimbursement of some transportation costs and private health insurance after six months.
Job Responsibilities
Your responsibilities as an Airline Customer Service Representative will include:
- Supporting clients' activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands
- Answering incoming queries from customers via email and chat
- Identifying issues and providing solutions
- Ensuring a high level of customer satisfaction
- Recording data in the CRM system
- Providing ad-hoc support
- Being a team player and participating in the success of the team and project
Requirements
To be successful in this role, you will need a native level of German and a good level of English. Previous experience in GDS tools is ideal, but not required. You should be enthusiastic about the travel industry and have knowledge of the value and impact that a good customer experience can create. You should also be an attentive listener, comfortable and skilled at communicating with people, energetic, innovative, and working proactively at a fast pace.
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