Bilingual IT Infrastructure Expert

Há 7 dias


Santa Maria da Feira, Portugal TN Portugal Tempo inteiro

**About the Role**

We are seeking a highly skilled Bilingual Senior Systems Support Professional to join our technical support team. As a key member of our team, you will play a crucial role in delivering best-in-class resolutions for our customers and their employees/members.

In this role, you will be responsible for troubleshooting, configuring, and managing network devices already in production. You will work closely with our operations team to ensure seamless ticket escalation and resolution, leveraging your expertise in networking technologies and business applications.

Key Responsibilities**

  • Ensure all assigned requests are responded to and dealt with according to Jolera and customer standards
  • Provide support for deployed network devices
  • Escalate tickets to appropriate Enterprise Architects or Customer internal resources based on Jolera and client processes

Requirements**

  • Post-Secondary degree or diploma
  • 5+ years of experience in a support services environment
  • Proficiency in English and Deutsche (mandatory)
  • Demonstrated strong working knowledge of networking technologies and business applications
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