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Tn Portugal is seeking a skilled and customer-focused CUSTOMER CARE REPRESENTATIVE – FRENCH LANGUAGE EXPERT to join our dynamic team. As a key member of our client services department, you will be the primary point of contact for our valued French-speaking customers, providing exceptional support and assistance through various communication channels.
Our ideal candidate is fluent in French and possesses excellent communication skills in English. You will have a passion for delivering outstanding customer service and a proactive approach to problem-solving. Your technical skills should include proficiency in using computer systems and software, with the ability to learn new tools quickly.
- Key Responsibilities:
- Provide accurate information and resolve issues in a timely and professional manner through various communication channels.
- Identify, troubleshoot, and resolve customer concerns related to billing, services, technical support, and product offerings.
- Maintain up-to-date knowledge of our products and services to effectively assist customers and upsell where appropriate.
- Acknowledge customer feedback and share insights with the management team to improve our products, services, and processes.
