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Customer Contract Renewal Lead
2 semanas atrás
Pagination is not just a feature, it's a way of life at Phiture. As a Customer Contract Renewal Lead, you will lead the charge in ensuring the successful renewal of customer contracts, driving business growth and retention.
You will partner closely with cross-functional teams to develop and execute comprehensive renewal strategies, leveraging your expertise in customer relationships and negotiation tactics.
Key Responsibilities:
- Develop and execute comprehensive renewal strategies to drive business growth and retention.
- Lead cross-functional teams to ensure successful renewal execution.
- Maintain accurate customer and renewal data in Salesforce, tracking renewal pipeline, forecasts, and key customer contacts.
- Identify and mitigate risks to ensure customer retention.
- Communicate effectively with customers and stakeholders to drive business outcomes.
Basic Qualifications:
- 2+ years of experience in renewals, account management, customer success, inside sales, or a similar role.
- Strong interpersonal and communication skills (written and verbal), with the ability to engage effectively via phone, email, and web meetings.
- Self-motivated and proactive, with the ability to work both independently and as part of a team.
- Experience managing customer relationships and executing strategies to increase retention and revenue.
- Ability to identify risks and work collaboratively on mitigation strategies to ensure customer retention.