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Customer Contract Renewal Lead

2 semanas atrás


Lisboa, Lisboa, Portugal Phiture Tempo inteiro

Pagination is not just a feature, it's a way of life at Phiture. As a Customer Contract Renewal Lead, you will lead the charge in ensuring the successful renewal of customer contracts, driving business growth and retention.

You will partner closely with cross-functional teams to develop and execute comprehensive renewal strategies, leveraging your expertise in customer relationships and negotiation tactics.

Key Responsibilities:

  • Develop and execute comprehensive renewal strategies to drive business growth and retention.
  • Lead cross-functional teams to ensure successful renewal execution.
  • Maintain accurate customer and renewal data in Salesforce, tracking renewal pipeline, forecasts, and key customer contacts.
  • Identify and mitigate risks to ensure customer retention.
  • Communicate effectively with customers and stakeholders to drive business outcomes.

Basic Qualifications:

  • 2+ years of experience in renewals, account management, customer success, inside sales, or a similar role.
  • Strong interpersonal and communication skills (written and verbal), with the ability to engage effectively via phone, email, and web meetings.
  • Self-motivated and proactive, with the ability to work both independently and as part of a team.
  • Experience managing customer relationships and executing strategies to increase retention and revenue.
  • Ability to identify risks and work collaboratively on mitigation strategies to ensure customer retention.