Multilingual Customer Care Specialist

Há 4 dias


Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

At GrabJobs, we're passionate about delivering exceptional customer experiences. As a Multilingual Customer Care Specialist, you'll play a crucial role in supporting our clients' activities.

The ideal candidate will have excellent communication skills, both written and verbal, and be proficient in multiple languages. You'll work closely with our team to provide top-notch support to our clients' customers.

Our company values teamwork, adaptability, and a passion for delivering exceptional results. If you're a motivated individual with a strong work ethic and a desire to learn and grow, we'd love to hear from you.

Responsibilities include:

  • Answering inbound calls and customer inquiries;
  • Providing support and guidance to customers and resolving issues in a timely and empathetic manner;
  • Maintaining accurate data input of consumer inquiries, questions, and feedback on our database;
  • Troubleshooting using open questions, support documents, and system training;
  • Offering recommendations for common problems or frequently asked questions;
  • Fluency in French (C2 Level or Native);
  • Good knowledge of English (B2 level);
  • Typing Speed: 25 words per minute;
  • Availability to work in rotating shifts;
  • Previous experience or contact with clients is an asset;
  • Good listening and empathy skills;
  • Team spirit and flexibility.


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