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Virtual Assistant Evaluator

3 semanas atrás

Lisboa, Lisboa, Portugal Tech Mahindra Tempo inteiro

Tech Mahindra is a USD 6.5 billion company with 146,000+ professionals across 90 countries, serving 1250 global customers, including Fortune 500 companies. We are committed to delivering innovative and customer-centric information technology experiences that drive lasting change in our communities.

About the Job

We are seeking a talented Business Associate to join our team and contribute to the development of our Virtual Assistant. In this role, you will be responsible for labeling annotating and evaluating dialogue on text data to assess and improve performance.

Responsibilities and Qualifications

The successful candidate will have:

  • Strong analytical and problem-solving skills to identify language patterns and make sense of them
  • Excellent communication skills to recognize similarities and differences between various intentions uttered on Virtual Assistant
  • Ability to work in a fast-paced, highly collaborative, and dynamic environment
  • Proficiency in grammar (in English) and ability to identify gaps and suggest improvement plans
  • Deliver excellent performance to achieve and exceed contractual SLA
  • Maintain production quality and target KRAs
How to Apply

If you are a motivated and detail-oriented individual with a passion for language and technology, we encourage you to apply for this exciting opportunity.