Customer Experience Associate

Há 4 dias


Faro, Portugal TUI AG Tempo inteiro

We are a leading travel company seeking a skilled and experienced Operations Agent to join our team.

As an Operations Agent, you will be responsible for communicating booking updates with our key excursion & transfer suppliers and destination teams to ensure a smooth Service Delivery operation.

This role involves managing all bookings, last minute bookings and amendments, communicating to the destination team and suppliers to guarantee services as smoothly as possible while optimising costs and load factor.

Able to think quickly to replan accordingly to vehicle/guide availability.

Excellent communication skills in English and Portuguese are necessary to deliver information to the service delivery team and suppliers.

About The Job

This role requires a high level of organisation, flexibility and problem-solving skills, with excellent communication skills in both English and Portuguese.

Able to work in a fast-paced environment, you will be responsible for communicating booking updates with our key excursion & transfer suppliers and destination teams.

We value diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.



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