Journey Mapping Specialist
Há 2 dias
About Us
We are FedEx, the world's most trusted logistics brand. Our mission is to deliver exceptional experiences for our customers through innovative solutions and unparalleled service.
We're looking for a skilled Customer Journey Analyst to join our team. As a key member of our Experience Design team, you will play a crucial role in shaping the future of customer experience at FedEx.
Your primary responsibility will be to analyze customer interactions and behavior, identifying areas for improvement and developing data-driven insights to inform business decisions.
Key skills and qualifications include:
- Expertise in data analysis tools: Proficiency in data analysis tools and platforms such as SAS, Databricks, Adobe Analytics, SQL, Excel, and data visualization tools like Tableau or Power BI to analyze and present data.
- Data analytics proficiency: Strong analytical skills with ability to interpret complex data sets, identify patterns, and provide actionable insights that drive customer engagement.
- Innovative problem-solving and critical thinking: A detail-oriented and solution-driven approach to combine quantitative and qualitative data sources; identifying issues within the customer journey and developing strategies for improvement.
- Cross-functional collaboration: Excellent interpersonal skills, with a proven ability to work effectively with diverse teams across the organization.
- Communication skills: Ability to turn complex data into easy-to-understand insights and effectively communicate these findings to key stakeholders.
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