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Viaplay Customer Support Agent – Native Swedish Speaker
1 semana atrás
We are seeking a highly skilled customer support agent to join our team at Teleperformance Portugal. As a customer service representative for Viaplay, you will be responsible for handling user inquiries across various communication channels.
Job DescriptionIn this role, you will:
- Guide users through registration and sign-in processes;
- Troubleshoot streaming quality, buffering, or content playback problems;
- Provide assistance on app and device compatibility, installation, and settings;
- Help users manage subscriptions, update payment methods, and resolve billing issues;
- Assist with subscription pauses or cancellations;
Our ideal candidate will have excellent communication and interpersonal skills, be able to handle confidential information, and have a passion for delivering exceptional customer experiences. If you are a native Swedish speaker with fluency in English (B2 level mandatory) and a high school diploma, we would love to hear from you.
About Us
Teleperformance Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work. We offer a wide range of integrated omnichannel solutions and provide services in 35 languages. Our multicultural, highly qualified, and deeply specialized team continues to grow, and we invite you to join us.
