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Cloud Transformation Specialist
1 semana atrás
SAP SE is a global technology company that enables businesses to operate more efficiently and effectively. Our comprehensive portfolio of solutions includes software for enterprise resource planning, customer relationship management, supply chain management, human capital management, and other business applications. We are committed to helping our customers achieve their goals by providing innovative and reliable solutions that meet their unique needs.
Job Description
The Client Delivery Manager serves as the primary point of contact for SAP Cloud Customers within the Enterprise Cloud Services team. This role focuses on HANA Enterprise Cloud (HEC), S/4HANA private cloud edition, S/4HANA Cloud extended Edition, and HANA Enterprise Cloud advanced Edition. The Client Delivery Manager drives end-to-end customer engagement from signature onwards, including customer onboarding, continuous service delivery, release and maintenance project initiation, architecture and governance coaching, relationship management, and renewal initiation. They maintain customer satisfaction through issue mitigation and escalation management, build strong relationships with key customer stakeholders, and help customers maximize the value of their partnership with SAP.
Key Responsibilities
- Develop a strategic engagement with clients to establish client focus on the core services delivered. Build and maintain strong relationships with key stakeholders.
- Demonstrate accountability as the single orchestrator for End2End delivery. Enforce a culture of performance & collaboration through delivery engagement and internal stakeholder management.
- Proactive account cost management. Understanding customer business needs to find innovative solutions adapted to client's level of maturity, safeguarding ECS revenue, contract renewals.
- Understand the customer's business, ECS technical and contractual aspects of services being delivered. Understand the importance of SAP services to their customer's business.
- Proactive management of operational security risk by ensuring maintenance activities are addressed promptly, making customers aware of compliance reports and closure of risk letters.
- Create a culture of pro-active problem management, continually improving the effectiveness and efficiency of services delivered to customers.
- Collaborate with SAP Enterprise Cloud Services delivery units to establish long-term service plans and account visions.
