Italian Quality Assurance Specialist
Há 6 dias
About the Role: We are seeking a detail-oriented and analytical Italian Quality Assurance Specialist to join our team in Lisbon, Portugal. As a key member of our quality assurance team, you will be responsible for ensuring the highest quality standards in our customer service operations.
Key Responsibilities:
- Monitor and evaluate customer interactions to ensure adherence to company standards and compliance.
- Analyze data and provide insights to drive improvements in customer service quality.
- Generate comprehensive reports on quality metrics, highlighting areas for improvement and success.
- Offer constructive feedback and coaching to customer service agents to enhance their skills and performance.
- Collaborate closely with training and operations teams to implement quality improvement strategies.
Requirements:
- Native or fluent in Italian, with proficiency in English (both written and spoken).
- Strong analytical abilities with the capability to interpret data and identify trends.
- Excellent verbal and written communication skills.
- Previous experience in a quality assurance or analyst role, preferably within a BPO environment.
- Ability to work collaboratively within a multicultural team setting.
- Meticulous attention to detail and commitment to maintaining high-quality standards.
What We Offer:
- A competitive salary package, including a base salary of €35,000 per year, plus performance-based bonuses.
- The opportunity to work in a state-of-the-art office environment with supportive colleagues.
- Career growth opportunities within a global company.
- A comprehensive health insurance plan and wellness programs to support your well-being.
- The chance to engage in regular team-building activities and social events to foster team spirit.
Job Category: Quality Analyst
Job Location: Portugal
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