Italian Quality Assurance Specialist

Há 6 dias


Lisboa, Lisboa, Portugal Red Frog Recruitment Tempo inteiro

About the Role: We are seeking a detail-oriented and analytical Italian Quality Assurance Specialist to join our team in Lisbon, Portugal. As a key member of our quality assurance team, you will be responsible for ensuring the highest quality standards in our customer service operations.

Key Responsibilities:

  • Monitor and evaluate customer interactions to ensure adherence to company standards and compliance.
  • Analyze data and provide insights to drive improvements in customer service quality.
  • Generate comprehensive reports on quality metrics, highlighting areas for improvement and success.
  • Offer constructive feedback and coaching to customer service agents to enhance their skills and performance.
  • Collaborate closely with training and operations teams to implement quality improvement strategies.

Requirements:

  • Native or fluent in Italian, with proficiency in English (both written and spoken).
  • Strong analytical abilities with the capability to interpret data and identify trends.
  • Excellent verbal and written communication skills.
  • Previous experience in a quality assurance or analyst role, preferably within a BPO environment.
  • Ability to work collaboratively within a multicultural team setting.
  • Meticulous attention to detail and commitment to maintaining high-quality standards.

What We Offer:

  • A competitive salary package, including a base salary of €35,000 per year, plus performance-based bonuses.
  • The opportunity to work in a state-of-the-art office environment with supportive colleagues.
  • Career growth opportunities within a global company.
  • A comprehensive health insurance plan and wellness programs to support your well-being.
  • The chance to engage in regular team-building activities and social events to foster team spirit.

Job Category: Quality Analyst
Job Location: Portugal



  • Lisboa, Lisboa, Portugal Puroclean Certified Restoration Specialist Of Auburn Tempo inteiro

    About the RolePuroclean Certified Restoration Specialist Of Auburn is seeking a dedicated Quality Assurance Specialist to ensure the overall quality and integrity of our products and services.The successful candidate will be responsible for developing and executing test plans, conducting thorough testing, identifying and documenting defects, and...


  • Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro

    **Quality Assurance Specialist**At Teleperformance, we're looking for a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you'll play a key role in ensuring the quality of our services.**Key Responsibilities:**Conduct quality reviews and appeal reviewsDeliver quality feedback to agents


  • Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

    Sitel Corp. is looking for an Italian Quality Assurance Specialist to join our team in Lisbon, Portugal.About the RoleWe are seeking a highly motivated and detail-oriented individual to ensure the highest quality of service delivery for our social media video service. As a Quality Assurance Specialist, you will be responsible for monitoring procedures and...

  • Quality Assurance Specialist

    4 semanas atrás


    Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    About the Role: Hovione is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and processes, in accordance with global regulatory requirements and industry standards.Key Responsibilities: Develop and implement quality assurance procedures...


  • Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro

    Quality Assurance SpecialistAt Teleperformance Portugal, we're looking for a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our services by completing quality reviews and appeal reviews. You will also deliver quality feedback to our agents and execute actions to maintain...


  • Lisboa, Lisboa, Portugal Miniclip Tempo inteiro

    Job Title: Quality Assurance SpecialistAbout the Role: We are seeking a Quality Assurance Specialist to join our team at Miniclip. As a Quality Assurance Specialist, you will be responsible for ensuring the good quality of all 1st party games published by Miniclip. This includes developing test automation scripts and tools to support all new game...


  • Lisboa, Lisboa, Portugal Hovione Tempo inteiro

    At Hovione, we are seeking a highly skilled Quality Assurance Specialist to join our team.The successful candidate will be responsible for defining and implementing quality control techniques to verify the quality of raw materials, intermediate, and end products.The individual will manage and control all Quality Control activities in accordance with...

  • Quality Assurance Specialist

    4 semanas atrás


    Lisboa, Lisboa, Portugal Exus Tempo inteiro

    **Transform the Way Credit Risk is Managed**At EXUS, we're revolutionizing the way credit risk is managed. As a Quality Assurance Specialist, you'll play a crucial role in ensuring the quality and reliability of our software solutions.**Your Responsibilities:**• Conduct thorough testing and report findings to identify areas for improvement• Collaborate...


  • Lisboa, Lisboa, Portugal Adecco Tempo inteiro

    Stability Studies Job OverviewWe are seeking a detail-oriented Quality Assurance Specialist to join our team at Adecco. The successful candidate will be responsible for coordinating stability studies in all facilities, including requesting stability batches, preparing samples, and placing them on stability chambers. Additionally, this role will involve...


  • Lisboa, Lisboa, Portugal Hovione Tempo inteiro

    Job OverviewWe are seeking a highly skilled Senior Quality Assurance Specialist to join our team at Hovione, an independent family-owned international group of companies. As a key member of our quality assurance team, you will be responsible for ensuring the highest standards of quality and compliance in our operations.


  • Lisboa, Lisboa, Portugal Capgemini Tempo inteiro

    Experience the Power of Technology with CapgeminiRole OverviewWe are seeking a skilled Quality Assurance Specialist to join our dynamic team at Capgemini. As a Quality Assurance Specialist, you will play a crucial role in ensuring the highest quality of our software solutions.Key ResponsibilitiesCollaborate with business analysts to convert functionalities...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Job OverviewWe are seeking a highly skilled Quality Assurance Specialist to join our team in Lisbon. As a Quality Assurance Specialist, you will be responsible for ensuring the highest level of quality in our customer support team.

  • Quality Assurance Specialist

    4 semanas atrás


    Lisboa, Lisboa, Portugal Hovione Tempo inteiro

    Job OverviewHovione is a leading Contract Development and Manufacturing Company dedicated to helping Pharmaceutical Customers bring new and off-patent drugs to market.We are seeking a highly skilled Quality Assurance Specialist to join our team. As a key member of our Quality Control department, you will play a crucial role in ensuring the quality of our...


  • Lisboa, Lisboa, Portugal Kcs It Tempo inteiro

    About the RoleWe are seeking a highly skilled Quality Assurance Automation Specialist to join our team at KCS IT. As a specialist in test automation, you will play a crucial role in ensuring the quality and reliability of our software products.


  • Lisboa, Lisboa, Portugal Randstad Portugal Tempo inteiro

    Job Title: Quality Assurance SpecialistIn partnership with our client, a prestigious reference company in the pharmaceutical sector, we are seeking a Quality Assurance Specialist.Main Responsibilities:Implement and manage the required guidelines and cGMPs for the company.Provide LEAN based Quality Systems and Tools, controlled, harmonized and aligned with...


  • Lisboa, Lisboa, Portugal Percona Tempo inteiro

    Quality Assurance SpecialistAt Percona, we are looking for a skilled Quality Assurance Specialist to join our MongoDB team. As a Quality Assurance Specialist, you will play a crucial role in maintaining and improving the quality of our software products. Your responsibilities will include analyzing and reporting defects, defining and implementing new test...


  • Lisboa, Lisboa, Portugal Growin - Know To Grow Tempo inteiro

    At Growin, we're passionate about developing people who develop technology. We're looking for a talented Software Quality Assurance Specialist to join our dynamic team. As a Software Quality Assurance Specialist, you'll play a crucial role in ensuring the quality of our software products. Your responsibilities will include designing, implementing, and...


  • Lisboa, Lisboa, Portugal Enkonix Tempo inteiro

    About the RoleEnkonix is a technology consulting organization seeking a skilled Manual Quality Assurance Specialist to join our team. As a Manual Quality Assurance Specialist, you will be responsible for ensuring the high-quality of our software products by providing thorough testing and quality assurance services.Key ResponsibilitiesCreation of test...


  • Lisboa, Lisboa, Portugal Testronic Tempo inteiro

    About this RoleWe are seeking a talented Localization Quality Assurance Specialist with expertise in the Italian language to join our team.Key ResponsibilitiesFind and correct translation errors, spelling mistakes, and ambiguities in video games.Verify the tone and style, audio, text, and cultural correctness of video games.Prepare reports in...


  • Lisboa, Lisboa, Portugal Cognizant Technology Solutions Tempo inteiro

    Job OverviewCognizant Technology Solutions is seeking a highly skilled German Quality Assurance Specialist to join our team.