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Spanish Language Representative

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Job Description:

As a Spanish Customer Service Executive at CBT Moving, you will be the face of our company for our Spanish-speaking customers. Your primary responsibilities will include handling customer inquiries, resolving issues, and delivering exceptional service that meets and exceeds customer expectations.

About the Team:

You will be part of a dynamic and supportive team that values creativity, collaboration, and customer satisfaction. Our team is passionate about providing outstanding customer service and is committed to growing talent from within.

Your Key Responsibilities:

  • Customer Support: Provide top-notch customer support via phone, email, and chat, responding to customer inquiries and resolving issues in a timely and efficient manner.
  • Problem Resolution: Troubleshoot and resolve complex customer issues, using critical thinking and problem-solving skills to find effective solutions.
  • Product Knowledge: Develop a deep understanding of our products and services, enabling you to provide accurate information and helpful guidance to customers.
  • Cross-Selling/Up-selling: Identify opportunities to upsell or cross-sell our products and services, enhancing customer experiences and driving revenue growth.
  • Order Management: Process customer orders, track shipments, and ensure timely delivery, addressing any concerns along the way.
  • Collaboration: Work closely with internal teams to resolve customer issues and improve service delivery processes.
  • Documentation & Reporting: Accurately log customer interactions in our CRM system and maintain up-to-date records for future reference.
  • Feedback & Improvement: Gather customer feedback and insights to help improve our services, products, and customer care processes.

Requirements:

  • Bilingual Proficiency: Fluency in Spanish (written and spoken) is essential, as well as proficiency in English (written and spoken) to communicate effectively with the international team.
  • Customer Service Experience: Previous experience in a customer-facing role is preferred, demonstrating a passion for helping others and resolving customer issues.
  • Excellent Communication Skills: Ability to convey information clearly and with empathy, using active listening skills to understand customer needs.
  • Problem-Solving Skills: Strong problem-solving skills and the ability to think on your feet, making sound judgments to resolve complex customer issues.
  • Multitasking & Time Management: Ability to multitask and manage time efficiently in a fast-paced environment, prioritizing tasks to meet deadlines.
  • Culture Fit: A positive and friendly attitude, with a genuine passion for helping others, aligning with our company values and culture.
  • Teamwork: Ability to work independently as well as part of a team, collaborating with colleagues to achieve shared goals.