Senior IT License Manager
2 semanas atrás
Job Summary
The Senior IT License Manager provides expert knowledge to identify, drive and deliver changing customer / business / user needs regarding IT requirements and ensures customer satisfaction with Vantage Towers' IT products and services in line with Customer Services Management strategy.
Responsibilities include managing the IT lifecycle for all end-users, focusing on operation, administration and maintenance of assigned applications, services, systems and solutions in terms of maintenance and administration, incident management, problem management, change and release management and vendor management to drive improvements through innovation, best practice techniques and collaboration.
The role reports to the Senior IT Operations Manager and requires effective working with colleagues to deliver required applications, systems and solutions for all end-users related to incident management, problem management, change and release management and vendor management.
Key Responsibilities:
* Assist, advise and deliver on the IT Operations plan to enable the achievement of the Technology strategy
* Drive the delivery of appropriate actions to keep the system/service in good working order, preventing incidents from arising and restoring system/service to normal operation in line with objectives and KPIs
* Work effectively with colleagues to deliver required applications, systems and solutions for all end-users related to incident management, problem management, change and release management and vendor management
* Identify IT Operation trends, suggest improvements for processes, procedures and business interfaces related to IT Operations and maintenance activities, ensuring operating efficiency for all applications and support
* Contribute to resource planning to meet overall requirements and ensure the effectiveness of the area
* Understand the needs through preventative maintenance, improved efficiency and optimized applications and support the end-to-end projects that improve customer and employee satisfaction
* Drive activities in support of automation and digitisation, capacity planning, analysing, reporting and investigating service performance metrics
* Maintain solid relations and work closely with development teams, technology peers and vendors to provide support and cooperation in planning, implementing and testing new services and new features
* Use best practice knowledge to understand team priorities and resolve incidents and interface with 1st line teams and with suppliers on incident resolution
* May provide informal guidance to junior staff
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