Automotive Customer Service Expert

Há 5 dias


Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro
Job Description

We are seeking a highly skilled Automotive Customer Service Expert to join our team at TN Portugal. As a key member of our customer support team, you will play a vital role in ensuring the satisfaction of our customers by providing top-notch service and support.

Key Responsibilities:
  • Handle customer enquiries in writing and by telephone in Norwegian, supporting customers with their extensive requests concerning digital topics such as vehicle apps.
  • Think comprehensively to present possible solutions to the customer in 1st or 2nd level support, addressing challenges with booked services in the vehicle.
  • Implement reliably by forwarding technical issues to the appropriate departments and communicating with specialist centres, while advising customers on the existing digital product portfolio.
Requirements:
  • Candidate-oriented, responsible, and communicative personality.
  • Professional, independent, reliable, service- and solution-oriented working method.
  • Enthusiasm for customer service in the automotive sector, quick perception, and secure handling of common information technologies, also with ticketing tools.
  • Norwegian language skills at native speaker level in written and spoken, combined with good knowledge of English.
  • No specific training required.


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